Waves of Worship
Custom Order Policy For Silk Flags
ALL SALES ARE FINAL! Our Silk Flags, Banners, Long Silks and Billows are ALL made upon order. Each hand-dyed Silk Flag and Billow will be unique in their coloration and may be different in shading from the pictures on our site as each one is individually hand-dyed. There are variations in silk which can affect how the dye is absorbed which can cause areas that look like water spots or there can be back-staining on occasion which is when the dye transfers to an area on a flag it was not originally during the dye-setting process. Please keep this in mind when you are ordering and upon receipt of your Silk item. The variations and uniqueness does not in any way effect the way the flags fly.
All of our items are made to be a blessing to our customers as well as our Lord. We want you to be happy with your order. We encourage good communication prior to your order to ensure your complete satisfaction. Our desire is to Equip you with a quality product to Honor and Worship the Lord our God! In preparation to its service to the Lord, each item will be made with love, prayer, anointed with oil and sent out with a blessing.
If you should have any questions or concerns about the above listed policies, please do not hesitate to contact us.
"Trust in the Lord with ALL you heart and lean not on you own understanding. In ALL your ways acknowledge Him, and He will shall direct your paths." Proverbs 3:5-6
A "Custom Order" is defined as an order for an item that is NOT listed or pictured on our website.
CUSTOM ORDERS FOR SILK FLAGS
To put things in a clear perspective, "Custom Orders" take double the time to produce. In the past we have also had to deal with occasional dissatisfied customers because upon receipt of their completed product they felt we did not put their exact vision on silk the way they were seeing it. To try to explain this further, A "Custom Order" is someone else's vision, and is not normally one that God has given to us.
It is hard to connect with someone's vision over an email or phone call. We end up spending many hours going back and forth with a customer by emails and phone calls trying to get their vision in our minds, then on paper and then on the silk. On several occasions this has greatly hindered the normal peace and Spirit-led flow that we so cherish in our workshop. When we first started making and selling our Instruments of Worship we were receiving more Custom Orders in than stock orders. We spent most of our time working on trying to figure the custom orders out and the designs the Father was giving us were ending up just sitting on the side sometimes for years!
We also, unfortunately began to run into the problem of customers contacting us for Custom Orders and then after weeks of working with them to get it designed and then finally confirming and sending the invoice to them to start the processing; the customer would just disappear. They would not respond to emails, phone calls, reminder invoices. This was very disappointing to say the least. All the time that was spent was now wasted and standard orders that were in house were getting behind and once again our designs were put on the side again.
We began to realize that if we would continue to keep doing the "Custom Orders" we would never be able to get to the designs the Father was giving us. The bottom line here is that we want to keep the peace and Spirit-led flow in our workshop and to always walk in in the Father's Will for this Ministry.
So, with much prayer we have made the decision to NO LONGER ACCEPT OR MAKE "Custom Orders" at this time.
We hope you understand where we stand in this. As honesty and communication is so important in our ministry. When you browse our store on this website you will see that we have many items to choose from in our inventory base. We have many more in the works as God has been giving us more designs. So if you don't see what you are looking for, pray about it and check back later, If God wants us to be the ones to design it, He will lead us to do so. He has done this with several designs in the past. We have had a customer call to inquire about a design and we would have the design sitting in front of us beginning the template process, so we knew the flag was being confirmed to be made. Amen!
EXCEPTION TO POLICY FOR SILK FLAGS
The exception to the policy of NO CUSTOM SILK FLAG ORDERS would be requesting a color change on a stock Silk design. If you would like the lettering, border, etc. a different color than the one pictured let us know as that can be arranged if we have the requested color available.